Article 1: Applicability of Agreement

By placing the order, you explicitly agree to our terms and conditions. Once the order is placed you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. The agreement is subject to acceptance and availability of the order.

Bull Sisters reserve the right to refuse the orders, or to accept under special conditions, unless agreed otherwise. If an order is refused Bull Sisters will notify you within two working days after receipt of the order.

Article 2: Prices & Payments

The prices on our website are in Euro’s and inclusive of VAT. All offers, whether these are regular prices or special offers, are correct at the time of entering the information. However, Bull Sisters reserves the right to change prices especially when obliged to do so by law. You cannot derive any rights from offers made by Bull Sisters.

Customers purchasing from any other country outside of the EU will incur relevant import duty and tax.

Payment can be done via iDEAL, PayPal or credit card. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Article 3: Deliveries

Our standard deliveries are within 1-5 working days after payment. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. As such you do not have any right of compensation, or of cancellation of the order.

Whilst every effort is made to make sure details on our website are accurate it might occur that Bull Sisters does not have enough stock to deliver your order. In this unfortunate event we will inform you as soon as we can.

Bull Sisters will send all your orders over €100 without charge (only for the Netherlands, Belgium, Germany and Luxembourg). For orders under €100 and orders to other countries in Europe we will charge €6,50 (delivery cost).

Article 4: Right of Withdrawal, Exchange or Return

You can return the purchased item within 14 days after delivery. In this period you have a right of withdrawal, which means that you can return the item(s) without giving any reason. If you would like to return the purchased item, please download the returns form here. The items must be returned undamaged, unused and in its original packaging. Returns that are damaged or stained will not be accepted and will be sent back to the customer and/or a refund refused.

Cost of return, Credit card and PayPal cost will not be refunded.

Bull Sisters will refund after the returned item(s) have been received and properly checked. We will make reimbursements using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Article 5: Privacy & Safety

Conform the law Bull Sisters will respect the privacy of their online visitors. All personal details will only be used for the execution of the agreement and the payment and delivery of the order. Bull Sisters will not disclose personal information to any third parties than the parties that are involved with the payment and the shipment of the order. Bull Sisters is also allowed to use personal information for their own marketing activities.

If you are underage (under 18 years of age), you are obliged to inform your parents or guardians about our Privacy policy and our Terms and Conditions before placing the order.

Article 6: Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on bullsisters.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

We have taken every measure to provide accurate product images of each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

Article 7: Intellectual Property Rights

Your use of the site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content, including Bull Sisters Software and all HTML and other code contained in this site. All such content, including trademarks, designs, products and related intellectual property rights mentioned or displayed are protected by national intellectual property and other laws and international treaty provisions.

Article 8: Complaints & Governing Law

If you have a complaint about us, email info@bullsisters.com, giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. Our terms and conditions and any agreements and procedures related, shall be solely governed by the Law and Jurisdiction of the courts of The Netherlands.